Refund Policy

30-day money-back guarantee

Gymnaly is provided by Clicxo. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation needed. This applies to first-time monthly and annual subscription purchases as well as renewals within that 30-day window.

How to request a refund

Payments for Gymnaly are processed by our reseller and Merchant of Record, Paddle. To request a refund, either:

• visit paddle.net and look up your order using the email address you paid with, or
• email us at contact@getgymly.com with your order reference and we will arrange it with Paddle for you.

We reply within 24 hours. Approved refunds are returned to the original payment method; banks typically take 3–10 business days to show the credit.

Cancelling your subscription

You can cancel at any time from your dashboard under Manage billing. Cancellation stops future renewals and you keep access until the end of the period you have already paid for. Upgrades apply immediately and are pro-rated; downgrades take effect at the end of the current period.

After the 30-day window

Outside the 30-day guarantee we do not generally refund unused time on a subscription, but we will always look at individual circumstances — for example duplicate charges, billing errors, or an extended service outage — and Paddle may also grant refunds under the Paddle refund policy. Statutory consumer rights in your country always apply in addition to this policy.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.